Chargeville — Support
Build your EV charging empire. Need a hand? Start here.
Contact us
Email us and a real person will reply, usually within 2 business days.
What to include in your message
The more of this you send, the faster we can fix it:
- Your device model (for example, iPhone 13) and iOS version
- What you were doing when the problem happened
- A screenshot or short screen recording, if you have one
- For purchase problems: the date of the purchase and the receipt from Apple
Common questions
I bought something and did not receive it. Open the in-game Shop and tap Restore purchases. If it still does not appear, email us with your Apple receipt and we will sort it out.
How do I restore my purchases on a new device? Sign in with the same Apple ID, open the Shop and tap Restore purchases.
I lost my progress. Progress is stored on your device. If you deleted the app or switched devices, the save may be gone. Email us and we will help where we can.
How do I turn off ads? Rewarded ads are always optional — you only watch one if you tap a reward button. The Premium purchase in the Shop removes the other ads.
How do I request deletion of my data? Email us from the address you want removed and we will delete the associated analytics data. Details are in the privacy policy.
Privacy
Our privacy policy explains what the game collects, why, and how to opt out.